FAQS

Frequently Asked Questions (FAQs)

1. What is Ardons Home Décor?

Ardons Home Décor is an online store dedicated to offering stylish, comfortable, and high-quality home décor products at affordable prices. Our goal is to help you create a beautiful and welcoming home with ease.

2. Where do you ship from?

Our products are shipped through trusted third-party suppliers and fulfillment partners. Shipping locations may vary depending on the product and destination.

3. How long does shipping take?

Shipping times may vary based on location and carrier. While we aim to deliver orders promptly, delays caused by couriers, customs, or other factors beyond our control may occur.

4. Can I cancel or change my order?

Yes. You may request a cancellation or modification within 24 hours of placing your order. After 24 hours, the order may already be in processing and cannot be changed.

5. What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be unused, in original packaging, and approved by our support team before returning.

6. How do I start a return?

To start a return, contact us within 30 days of delivery with:

  • Your order number

  • Reason for return

All returns must be approved before shipping the item back.

7. Who pays for return shipping?

Customers are responsible for return shipping costs, except in cases where the item arrived damaged. Shipping fees are non-refundable.

8. When will I receive my refund?

Once we receive and inspect your returned item (up to 10 business days), refunds may take up to 40 business days to process. Refund timing may also depend on your bank or payment provider.

9. Do you charge restocking fees?

Yes. Non-approved returns or returns outside the 30-day window may be subject to a restocking fee of up to 25% of the purchase price.

10. What if my item arrives damaged?

If your item arrives damaged, contact us within 48 hours of delivery with clear photos of the damage. Eligible items may receive a replacement at no additional cost.

11. Do you refund used or worn items?

No. We do not issue refunds for items that are used, worn, damaged through normal use, or misused.

12. What currency are refunds processed in?

All refunds are processed in U.S. Dollars (USD). Customers are responsible for any currency conversion or foreign transaction fees.

13. Is my personal information safe?

Yes. We take your privacy seriously and use secure systems to protect your personal information. Your data is used only to process orders, provide support, and improve your shopping experience.

14. Do you use cookies?

Yes. We use cookies to improve site functionality, analyze traffic, and enhance your shopping experience. You can manage cookies through your browser settings.

15. Do you collect information from minors?

No. Our website is not intended for individuals under the age of 15, and we do not knowingly collect personal information from children.

16. Are your products safe to use?

Yes, when used as intended. Please follow all product instructions and safety guidelines. Improper use may result in damage or injury, for which we cannot be held responsible.

17. What if my package is lost or delayed?

We are not responsible for lost, stolen, or delayed packages caused by shipping carriers. If you experience delivery issues, please contact the courier directly.

18. Can prices or products change?

Yes. Prices, product availability, and services may change at any time without notice.

19. How can I contact customer support?

You can reach us anytime via our contact page or email. Our support team is happy to assist you with orders, returns, or general questions.

20. Do I need to accept your terms to shop?

Yes. By using our website or making a purchase, you agree to our Terms of Service, Privacy Policy, and Refund Policy.