FAQS
Frequently Asked Questions
How can I place an order on your store?
To place an order, simply browse our store, select the home décor items you would like to purchase, add them to your cart, and proceed to checkout. Once your payment has been successfully processed, you will receive an order confirmation email with your order details.
Can I cancel my order after placing it?
Orders can only be canceled if they have not yet been processed or shipped. If you wish to cancel an order, please contact us as soon as possible. Once an order has been processed or accepted, cancellation may no longer be possible.
How do I know if my order was successfully placed?
After completing your purchase, you will receive a confirmation email containing your order information and order number. This confirms that your order has been received and is being processed.
How long does shipping take?
Delivery times may vary depending on your location and the shipping carrier. Please note that all shipping times are estimates and may be affected by external factors such as carrier delays, customs processing, or other circumstances beyond our control.
Why is my order delayed?
While we work to ensure orders are delivered as quickly as possible, shipping delays can sometimes occur due to courier issues, customs clearance, weather conditions, or other events outside of our control.
What should I do if I receive a damaged or incorrect item?
Please inspect your order as soon as it arrives. If your item is damaged, defective, missing, or incorrect, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.
What information do I need to provide when reporting a damaged item?
When reporting a damaged or incorrect item, please include your order number along with clear photos or video showing the item, the original packaging, the shipping label, and the issue with the product. This helps us review and resolve the problem faster.
What is your return policy?
We offer a 30-day return policy. This means you have 30 days from the date you receive your order to request a return if the item does not meet your expectations.
What conditions must be met for a return?
Items must be unused, in the same condition as received, and returned in their original packaging with any tags attached. Proof of purchase or your order number will also be required.
How do I start a return request?
To start a return, please contact us at ArdonsHomeeDecorr@gmail.com with your order number and the reason for the return. If your request is approved, we will provide instructions on how to send the item back.
Can I return an item without contacting you first?
Items sent back without requesting a return first cannot be accepted. Please always contact us before returning a product.
Are there items that cannot be returned?
Certain items cannot be returned, including custom or personalized items, perishable goods, personal care products, hazardous materials, gift cards, and final sale items.
How long does it take to receive my refund?
Once we receive and inspect your returned item, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method within approximately 10 business days.
What if my refund has not appeared yet?
Banks and credit card providers may take additional time to process refunds. If more than 15 business days have passed since your refund was approved, please contact us for assistance.
Can I exchange an item?
The quickest way to exchange an item is to return the original product and place a new order for the replacement item once the return has been approved.
How is my personal information used?
We collect personal information such as your name, address, contact details, and payment information in order to process orders, provide customer support, improve our services, and ensure secure transactions.
Is my personal information protected?
We take reasonable steps to protect your personal information. However, no system can guarantee complete security, so we recommend keeping your account information confidential.
Do you share my personal information with others?
Your information may be shared with trusted partners such as payment processors, shipping providers, and Shopify in order to process transactions, deliver orders, and operate our store effectively.
Do I need to create an account to shop?
You may be able to shop without creating an account. However, providing accurate billing, payment, and shipping information is required to complete your order.
How can I contact customer support?
If you have any questions about your order, returns, or our products, you can contact our support team by emailing ArdonsHomeeDecorr@gmail.com, and we will be happy to assist you.